Your Privacy Is Our Responsibility

1. Introduction & Scope

This Privacy Policy ("Policy") applies to the 7bete platform and its associated services. When you visit the 7bete website, create an account, play games, or contact our support team, you are considered to have agreed to the terms of this Policy.

The purpose of this Policy is to clearly inform you what information 7bete collects, why it is collected, how it is used, and what measures we take to protect your information.

This Policy is drafted in accordance with the applicable laws and regulations of Bangladesh. You must be at least 21 years old to use this platform.

2. What Information We Collect

7bete collects two types of information: information you provide directly, and information collected automatically through your use of the platform.

2.1 Information You Provide Directly

• Full name and date of birth
• Email address and mobile number
• Residential address
• Documents required for identity verification (such as a national ID card or passport)
• Financial transaction details: records of deposits and withdrawals made via bKash, Nagad, Rocket, or bank transfer
• Details of your conversations with the support team

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type and operating system
• Login and logout times and session duration
• Gaming activity details (type of games played, bet amounts, results)
• Browsing behaviour collected through cookies and similar technologies

3. Purpose of Data Collection

7bete uses your information for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To keep games, betting, and live casino services running.
• Financial Transaction Processing: To securely complete deposits and withdrawals.
• Identity Verification: As part of the KYC (Know Your Customer) process to prevent fraud and money laundering.
• Customer Support: To resolve your complaints or questions.
• Responsible Gaming: To identify unusual gaming behaviour and provide necessary support.
• Platform Improvement: To analyse user experience and improve service quality.
• Legal Compliance: To comply with applicable laws and regulations.

4. Data Sharing & Third Parties

7bete does not sell or rent your personal information. However, information may be shared with third parties in specific circumstances:

4.1 Service Providers

We use trusted third-party services for payment processing (bKash, Nagad, Rocket, and banking partners), identity verification, and managing technical infrastructure. These parties receive information only as needed to perform their specific tasks and are bound to comply with our privacy policy.

4.2 Game Providers

Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other game providers receive the minimum information necessary to keep gaming services running. This information is used solely to manage game sessions.

4.3 Legal Obligations

We may provide information to relevant authorities when required by a court order, government investigation, or legal compliance. In such cases, we disclose only what is legally required.

5. Data Security Measures

7bete has implemented industry-standard technical and organisational measures to protect your information:

• SSL/TLS Encryption: All information transmitted through the website and app is protected by industry-standard SSL encryption.
• Data Encryption: Stored sensitive information is kept in an encrypted state.
• Access Control: Only authorised personnel have access to specific information.
• Security Monitoring: Systems are monitored 24/7 and suspicious activity is identified immediately.
• Regular Audits: Regular security audits are conducted by third parties.

While we are committed to ensuring the highest level of protection, it is not possible to guarantee complete freedom from risk when transferring information over the internet. You are therefore also asked to take responsibility for keeping your password and account information secure.

6. Cookies Policy

The 7bete website uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Cookies We Use

• Essential Cookies: These are necessary to keep login sessions active and ensure security.
• Functionality Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to understand platform usage patterns and improve services.

Most browsers have options to control cookies. However, disabling essential cookies may cause some services to not work properly.

7. Data Retention Period

7bete retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• Duration for which the account remains active
• Legal obligations applicable to financial transaction records
• Requirements for fraud prevention and dispute resolution
• Guidance from regulatory bodies

Even after an account is closed, certain information may be retained for a set period to meet legal obligations. Once the period ends, the information is securely deleted.

8. Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Object to Processing: The right to object to the processing of your information for specific purposes.
• Data Portability: The right to receive your information in a structured, machine-readable format.

To exercise these rights or if you have any questions, please contact our support team.

9. Protection of Minors

7bete is for people aged 21 and above only. We do not knowingly collect any information from minors. Age verification is carried out during account registration.

If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed.

10. International Data Transfers

Your information is primarily processed and stored in Bangladesh. Game providers' servers may be located in various countries. In such cases, 7bete ensures that data transfers are completed under appropriate protective measures and that third parties comply with protection standards similar to this Policy.

11. Policy Changes

7bete may update this Privacy Policy as needed. If there are significant changes to the Policy, we will post a notice on the website and, where possible, notify you by registered email.

Continued use of the platform after changes are made will be considered acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

12. Responsible Gaming & Data Protection

7bete believes that responsible gaming and data protection are closely linked. We analyse information about your gaming behaviour only for the following purposes:

• To identify patterns of excessive gaming and provide support to users where needed.
• To prevent fraudulent activity.
• To improve personalised services.

For more information on responsible gaming, visit our Responsible Gaming page.

13. Legal Basis

7bete follows these legal bases for processing your information:

• Contract Performance: To fulfil contractual obligations for service delivery.
• Legal Obligation: To comply with applicable laws and regulations.
• Legitimate Interests: For fraud prevention, ensuring security, and service improvement.
• Consent: Based on your voluntary consent in specific cases.

14. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our support team is able to respond in both Bengali and English.

Our email: [email protected]

We also provide support via 24/7 live chat.